Getting help

If you are having problems using the Neuromorphic Computing Platform, would like to request in-depth support, or would like to request new features, please send an e-mail to

You may also find useful information on the Human Brain Project Community Forum

PyNN-specific help

Questions about PyNN can be asked in the NeuralEnsemble forum. PyNN bug reports may be filed in the Github issue tracker.

BrainScaleS-specific help

If you run into problems that are not covered by the FAQ, please use the BrainScaleS chat (to get an account on the chat system, please send an email to

SpiNNaker-specific help

If you run into problems during the installation of the software stack or have any issues / questions, please consider the SpiNNaker Users Google group.